Return and Exchange Policies
WE TAKE CUSTOMER SATISFACTION SERIOUSLY
We want to make sure your shopping experience with us is as good as possible.
On this page you can read how to properly deal with returns, damaged products and cancellations.
- HOW TO CANCEL A PURCHASE IMMEDIATELY
Please note that we will not charge your credit card until your item is dispatched from our warehouse. If you wish to cancel an order before this happens, please contact our customer service immediately and we will try to stop the package before it is shipped. We usually ship the same day.
If you wish to cancel an order, please send an email to our customer service with the subject "cancellation" and your order number so that we can correctly allocate your order.
Due to our fast shipping process, we cannot guarantee that every order can be canceled in good time. We will refund you the amount paid in a maximum of 15 days.
- WE REFUND ITEMS THAT ARE CORRECTLY RETURNED TO US
If you are not completely satisfied with your purchase, we give you the opportunity to return the goods within 14 calendar days of receipt.
All items must be returned in their original packaging, sealed, unopened, unused and undamaged (if applicable) and fit for resale.
- HOW TO SEND THE GOODS BACK TO US
If you wish to return an item , please first contact our customer service by email ( please click here ). Unless we receive notice from you, a refund cannot be guaranteed.
Return shipping costs incurred by the customer are non-refundable.
Keto Super Burn
Unit 98445, Courier Point,
13 Freeland Park,
Wareham Road, Poole,
Dorset, BH16 6FH, UK
Please do not return anything to us without first checking with a member of our customer service team ( please click here ). As soon as we have received your return, we will refund you the amount paid in a maximum of 15 days.
- DEALING WITH DAMAGED GOODS
If the product is damaged, we will be happy to send you a replacement. Please contact our customer service and send us photos of the packaging and the products inside. However, if the packaging is already visibly damaged, immediately refuse acceptance and contact us immediately. Please note that a claim for damaged goods must be made within the first 7 days of delivery in order to be processed.
- HOW DO I GET A REFUND?
Once your return has been received and inspected, our customer service team will contact you to let you know that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will be applied to your credit card or original method of payment automatically within the following days.
- LATE OR MISSING REFUNDS
If you haven't received your credit yet, first check your account again. Then contact your credit card company, it may take some time before your refund is officially announced. Next, contact your bank. There is often a processing period before refunds are credited. If you have already done all this and you still have not received your refund, please contact our customer service team.
- FREE GIFTS AND PROMOTIONS ARE NON-REFUNDABLE OR RETURNED
We do not refund or accept returns for free gifts or promotional items provided to you free of charge.
- DO YOU HAVE QUESTIONS?
Please contact our customer service team for further assistance.